City of Kansas City, Water Services

Customer Service

KC Water is committed to providing our customers with the best experience possible.  Representatives are available to assist you in person or by phone, and account service options are available online 24 hours a day.  We’re here to help!

To Report A Service Issue:
To report a water service issue or concern (no water, low water pressure, water main break or leak, sewer odors, fire hydrant leak, etc.) please call 816.513.1313 or 311, or Click Here to submit an online service request.

For Account, Billing, or Payment Questions:
Please visit Manage My Account or consider contacting us through one of the options listed below.

Phone:  816.513.1313 or 311 (Select Option 1)
Representatives are available from 7 a.m. – 7 p.m., Monday – Friday

24-Hour Telephone Bill Pay:  816.513.0567

Lobby Locations:

Visit us in person from 8 a.m. – 5 p.m., Monday – Friday

KC Water
4800 E. 63rd Street
Kansas City, MO 64130

Treasurer’s Office
City Hall, First Floor
414 E. 12th Street
Kansas City, MO 64106

24-Hour Bill Payment Drop Box:

KC Water, Main Entrance
4800 E. 63rd Street
Kansas City, MO 64130


Mail:  To send a payment by mail, please include your payment stub or your 17-digit account number with your payment (made payable to KC Water) and address the payment to:

KC Water
P.O. Box 807045
Kansas City, MO 64180-7045

Customer Financial Assistance:
Customers interested in learning more about our needs-based assistance program and potential eligibility are encouraged to call 816.474.5112 or 211.